Terms & Conditions

1. Definitions

“Authorized User” means any individual who is permitted by Customer to access and use the Service under Customer's account, including employees, contractors, and agents.

“Customer Data” means all documents, files, text, images, and other data or content that Customer or its Authorized Users upload, submit, or otherwise transmit to or through the Service.

“Documentation” means the user guides, help center articles, API documentation, and other technical materials made available by the Company describing the features and functionality of the Service.

“Subscription Term” means the period during which Customer has an active, paid subscription to the Service, or the period during which Customer is using a free tier of the Service.

“Service Level Agreement” or “SLA” means the service availability and performance commitments published by the Company, as may be updated from time to time.

2. Acceptance of Terms

This Agreement becomes effective on the date you first access or use the Service (“Effective Date”). By creating an account, clicking “I Accept,” or otherwise accessing or using the Service, you agree to be bound by this Agreement, our Privacy Policy, our Cookie Policy, and any additional terms referenced herein. If you do not agree to these terms, you must not access or use the Service.

We reserve the right to modify this Agreement at any time. We will provide at least thirty (30) days' advance written notice of any material changes by email or through the Service. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Agreement. If you do not agree to any modification, your sole remedy is to terminate your account prior to the effective date of the modification.

3. Service Description and License

Deadline Pilot is a legal technology platform that provides intelligent extraction of deadlines from court orders and other legal documents, calendar integration, e-service email processing, and related document management services. Subject to your compliance with this Agreement and payment of all applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Term solely for your internal business purposes in accordance with the Documentation.

You shall not, and shall not permit any Authorized User or third party to: (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (b) modify, adapt, translate, or create derivative works based on the Service; (c) sublicense, lease, rent, loan, sell, resell, or otherwise distribute access to the Service to any third party; (d) use the Service for the benefit of any third party in a service bureau, time-sharing, or similar arrangement; (e) use the Service to develop a competing product or service; (f) remove, alter, or obscure any proprietary notices or labels on the Service; (g) use the Service in violation of any applicable law, regulation, or rule of professional conduct; or (h) interfere with or disrupt the integrity or performance of the Service.

The Company reserves the right to modify, update, or discontinue any feature or functionality of the Service at any time. We will provide at least ninety (90) days' advance notice before discontinuing any material functionality upon which your use of the Service relies.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: (a) provide accurate, current, and complete information during registration and maintain the accuracy of such information; (b) immediately notify the Company of any unauthorized use of your account or any other breach of security; (c) ensure that all Authorized Users comply with this Agreement; and (d) not share your account credentials with any unauthorized person.

The Company may suspend or terminate your access to the Service, without liability, if we reasonably believe that: (a) your account has been compromised; (b) your use of the Service violates this Agreement or applicable law; (c) your use poses a security risk to the Service or any third party; or (d) suspension or termination is required to comply with applicable law or a court order.

5. Fees and Payment

Fees for the Service are as set forth on our pricing page or in an executed order form. All fees are quoted and payable in United States Dollars. Unless otherwise stated in an order form, fees are invoiced in advance on a monthly or annual basis and are due upon receipt of invoice. All fees are non-refundable except as expressly set forth herein.

The Company may increase fees upon at least thirty (30) days' advance written notice. Fee increases for annual subscriptions will take effect at the start of the next renewal term. All amounts payable under this Agreement are exclusive of applicable taxes, duties, and levies, which are your responsibility. If you are required by law to withhold or deduct taxes, you shall pay the Company such additional amounts as necessary to ensure the Company receives the full amount it would have received absent such withholding or deduction.

If any amount owed is overdue by more than fifteen (15) days, the Company may, without limiting its other rights and remedies: (a) charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by applicable law; and (b) suspend your access to the Service until all outstanding amounts are paid in full. You shall reimburse the Company for all reasonable costs and expenses incurred in collecting overdue amounts, including attorneys' fees.

6. Customer Data and Privacy

You retain all right, title, and interest in and to your Customer Data. By uploading Customer Data to the Service, you grant the Company a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely as necessary to provide the Service, maintain and improve the Service, ensure the security of the Service, and comply with applicable law. The Company will not access your Customer Data except as necessary to provide the Service, respond to support requests, or as otherwise authorized by you.

The Company will not sell, rent, lease, or disclose your Customer Data to any third party, except as expressly set forth in this Agreement or our Privacy Policy. The Company may use anonymized, aggregated data derived from your use of the Service for analytics, product improvement, and other lawful business purposes, provided that such data does not identify you or any individual.

You acknowledge and agree that: (a) you are solely responsible for the accuracy, quality, integrity, and legality of your Customer Data; (b) you have obtained all necessary rights, consents, and authorizations to upload and process Customer Data through the Service; and (c) your use of the Service complies with all applicable privacy laws, regulations, and rules of professional conduct, including but not limited to obligations of attorney-client privilege and confidentiality.

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. For information about how we handle Customer Data, including our security measures and data retention practices, please refer to our Security and Privacy Policy pages.

7. Intellectual Property

The Company retains all right, title, and interest in and to the Service, including all software, algorithms, interfaces, technology, databases, documentation, trademarks, trade names, logos, and other intellectual property embodied therein. Nothing in this Agreement transfers any ownership rights in the Service or any Company intellectual property to you. All rights not expressly granted herein are reserved by the Company.

If you provide any feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you hereby assign to the Company all right, title, and interest in and to such Feedback, and the Company may use and incorporate Feedback without restriction, attribution, or compensation to you.

8. Confidentiality

Each party (“Receiving Party”) agrees to protect the confidential information of the other party (“Disclosing Party”) using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information includes, without limitation: (a) the terms and pricing of this Agreement; (b) Customer Data; (c) the Company's technology, algorithms, business plans, and non-public product roadmap; and (d) any other information designated as confidential or that a reasonable person would understand to be confidential.

The Receiving Party may disclose confidential information only to its employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations no less protective than those set forth herein. The obligations of this section do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction prior to disclosure; (c) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's confidential information; or (d) is required to be disclosed by applicable law or court order, provided the Receiving Party gives the Disclosing Party prompt notice and reasonable assistance to contest or limit such disclosure. The obligations of this section survive termination of this Agreement for a period of five (5) years, or indefinitely with respect to trade secrets.

9. Security

The Company maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, and destruction. These safeguards include, but are not limited to: (a) encryption of Customer Data at rest using AES-256 encryption; (b) encryption of Customer Data in transit using TLS 1.2 or higher; (c) hosting on SOC 2 Type II certified cloud infrastructure; (d) regular security assessments and penetration testing; and (e) access controls limiting Company personnel access to Customer Data on a need-to-know basis.

In the event of a security incident affecting Customer Data, the Company will: (a) notify you without undue delay and in any event within seventy-two (72) hours of becoming aware of the incident; (b) provide a description of the nature of the incident, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the incident; and (c) cooperate with you and applicable regulatory authorities in investigating and remediating the incident.

10. Disclaimers and Important Limitations

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Intelligence Tool Disclaimer. Deadline Pilot is an intelligence tool designed to assist legal professionals. The Service is not a substitute for professional legal judgment. All deadlines, dates, filenames, and other information extracted or generated by the Service should be independently verified by a qualified legal professional before being relied upon. The Company does not guarantee the accuracy, completeness, or reliability of any information produced by the Service, and you assume all risk associated with your reliance on the Service's output.

No Legal Advice. Nothing in the Service or any Company communication constitutes legal advice. The Service does not create an attorney-client relationship between the Company and any user. You should consult with a qualified attorney regarding any legal matter.

Calendar and Deadline Accuracy. While the Company strives for the highest possible accuracy in deadline extraction and calendar generation, you acknowledge and agree that: (a) no automated system can guarantee 100% accuracy; (b) you are solely responsible for verifying all deadlines, dates, and calendar entries produced by the Service before relying upon them; and (c) the Company shall not be liable for any missed deadline, incorrect date calculation, or other error in the Service's output, regardless of the cause.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER. THIS LIMITATION APPLIES EVEN IF ANY STATUTORY DAMAGES MAY OTHERWISE BE AVAILABLE.

The limitations of liability set forth in this section shall apply to the fullest extent permitted by law in the applicable jurisdiction, even if any remedy specified in this Agreement is deemed to have failed of its essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your Customer Data; (c) your violation of this Agreement; (d) your violation of any applicable law, regulation, or rule of professional conduct; or (e) any claim by a third party arising from your use of the Service or your Customer Data.

The Company will indemnify, defend, and hold harmless you from and against any third-party claim that the Service, as provided by the Company and used in accordance with this Agreement, infringes any United States patent, copyright, or trademark. The Company's obligations under this section do not apply to claims arising from: (a) your modification of the Service; (b) your use of the Service in combination with any product or service not provided by the Company; (c) your use of the Service other than in accordance with this Agreement and the Documentation; or (d) your continued use of a version of the Service after the Company has made a non-infringing alternative available.

13. Term and Termination

This Agreement commences on the Effective Date and continues until terminated in accordance with this section. Paid subscriptions automatically renew for successive periods equal to the initial Subscription Term (or one year, whichever is shorter) unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

Either party may terminate this Agreement for cause if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof. The Company may also terminate this Agreement immediately if you become subject to any bankruptcy, insolvency, receivership, or similar proceeding.

Upon termination or expiration of this Agreement: (a) all licenses granted hereunder shall immediately terminate; (b) you shall cease all use of the Service; (c) you shall have thirty (30) days to export your Customer Data; and (d) the Company may delete your Customer Data after the thirty-day export period, unless retention is required by applicable law.

The following sections survive termination of this Agreement: Definitions, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

14. Dispute Resolution

14.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

14.2 Mandatory Pre-Suit Dispute Resolution

Before initiating any legal proceeding arising out of or relating to this Agreement, the aggrieved party must first provide written notice to the other party describing the dispute in reasonable detail (“Dispute Notice”). Upon receipt of a Dispute Notice, the parties shall engage in good-faith negotiations to resolve the dispute for a period of ninety (90) days (“Resolution Period”). No legal action may be commenced until the Resolution Period has expired without resolution. During the Resolution Period, the parties agree to participate in at least one (1) meeting (in person or by videoconference) between representatives with authority to settle the dispute. The running of any applicable statute of limitations or limitations period shall be tolled during the Resolution Period.

14.3 Mandatory Binding Arbitration

READ THIS SECTION CAREFULLY. IT REQUIRES ALMOST ALL DISPUTES BETWEEN YOU AND THE COMPANY TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. THIS SECTION ALSO LIMITS YOUR ABILITY TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THIS AGREEMENT BY FOLLOWING THE PROCEDURE IN SECTION 14.6.

Subject to the completion of the pre-suit dispute resolution process in Section 14.2 and the Carve-Outs in Section 14.5, any dispute, claim, or controversy arising out of or relating to this Agreement, the Service, your use of the Service, or any advertising or marketing of the Service (each, a “Dispute”) shall be resolved exclusively by final, binding, individual arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (or the Comprehensive Rules where the amount in dispute exceeds $250,000) in effect at the time the arbitration is commenced (the “Rules”), as modified by this Section. The Rules are available at jamsadr.com.

Federal Arbitration Act. This Section evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), shall govern the interpretation, applicability, and enforcement of this Section to the maximum extent permitted by law. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable.

Arbitrator and venue. The arbitration shall be conducted by a single neutral arbitrator. The arbitration shall be held in Palm Beach County, Florida, or — at your election if you are a consumer — by videoconference or telephone, or in your county of residence. The arbitrator may award the same individual relief that a court could award, may issue declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim, and shall apply the substantive law of the State of Florida (and U.S. federal law where applicable) in deciding the merits.

Fees. Each party shall bear its own attorneys' fees and costs except as otherwise provided in Section 14.7 (Prevailing Party Costs and Fees) or awarded by the arbitrator. JAMS administrative fees shall be allocated as provided by the Rules; provided, however, that for any claim brought by you (and not by the Company) in which the amount in controversy is less than $10,000, the Company will pay all JAMS filing, administrative, and arbitrator fees beyond the amount you would have paid to file the same claim in state court.

Award. The arbitrator's award shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction. An arbitrator's decision in one arbitration shall not be precedential or binding in any subsequent arbitration involving a different party.

14.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT ALL DISPUTE RESOLUTION PROCEEDINGS — WHETHER IN ARBITRATION UNDER SECTION 14.3 OR IN ANY COURT PROCEEDING UNDER THE CARVE-OUTS IN SECTION 14.5 — WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND THE COMPANY EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES INTO A SINGLE ARBITRATION OR PRESIDE OVER ANY FORM OF CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. If a court of competent jurisdiction determines that this class action waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief (and only that claim or request) shall be severed from the arbitration and may proceed in court under Section 14.5; the arbitration of all other claims shall continue.

14.5 Carve-Outs and Court Venue

The arbitration requirement in Section 14.3 does not apply to: (a) any individual action brought in a small-claims court of competent jurisdiction in the county where you reside or in Palm Beach County, Florida, so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction; (b) either party's right to seek temporary, preliminary, or emergency injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or trade secrets pending the appointment of an arbitrator; or (c) any claim that, by statute or applicable controlling case law, may not be subjected to a pre-dispute arbitration agreement.

For any Dispute or portion of a Dispute that proceeds in court under one of the carve-outs above, or in the event the arbitration agreement in Section 14.3 is found to be unenforceable in whole or in part, the action shall be brought exclusively in the state courts located in Palm Beach County, Florida, or the United States District Court for the Southern District of Florida, and each party irrevocably consents to the personal jurisdiction and venue of such courts and waives any objection based on inconvenient forum or lack of jurisdiction. EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY SUCH COURT PROCEEDING.

14.6 Right to Opt Out of Arbitration

You may opt out of the arbitration agreement in Section 14.3 by sending written notice of your decision to opt out to legal@deadlinepilot.com within thirty (30) days after the date you first accept this Agreement (the “Opt-Out Period”). Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of this Agreement, including the Class Action Waiver in Section 14.4 or the venue and jury-trial waiver in Section 14.5. If you do not opt out within the Opt-Out Period, you and the Company will be bound by the arbitration agreement in Section 14.3.

14.7 Prevailing Party Costs and Fees

In any arbitration or court proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees, costs, and expenses from the non-prevailing party, in addition to any other relief to which the prevailing party may be entitled, except where prohibited by applicable consumer-protection law.

14.8 Limitations Period

Any claim arising out of or relating to this Agreement must be commenced within one (1) year after the cause of action accrues, regardless of any statute of limitations to the contrary. Any claim not brought within this period is permanently barred. This limitations period applies to all claims, whether based in contract, tort, statute, or otherwise, except where a shorter limitations period is required by applicable law.

14.9 Severability and Survival

If any portion of this Section 14 is found to be unenforceable, the remaining portions shall continue in full force and effect, except that if the Class Action Waiver in Section 14.4 is found unenforceable as to a particular claim, the Mandatory Binding Arbitration in Section 14.3 shall not apply to that claim and that claim shall instead proceed under Section 14.5. This Section 14 survives termination of this Agreement.

15. General Provisions

15.1 Entire Agreement

This Agreement, together with the Privacy Policy, Cookie Policy, and any executed order forms, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, proposals, negotiations, and agreements, whether oral or written, between the parties with respect to the subject matter hereof.

15.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. If such modification is not possible, the provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

15.3 No Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of such provision or the right to enforce it at a later time. Any waiver must be in writing and signed by the waiving party to be effective.

15.4 Assignment

You may not assign or transfer this Agreement, or any rights or obligations hereunder, without the Company's prior written consent. The Company may assign this Agreement, in whole or in part, without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be void.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under this Agreement (other than payment obligations) to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or cyberattacks.

15.6 Notices

All notices required or permitted under this Agreement shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email to the address associated with the recipient's account (for Customer) or to legal@deadlinepilot.com (for the Company); or (c) sent by nationally recognized overnight courier to the address specified in the applicable order form or account registration. Either party may update its contact information by providing written notice in accordance with this section.

15.7 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, franchise, or agency relationship between the parties.

15.8 Third-Party Beneficiaries

This Agreement does not confer any rights or remedies upon any person or entity other than the parties hereto and their respective successors and permitted assigns.

15.9 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations, U.S. Treasury Department's Office of Foreign Assets Control sanctions programs, and similar laws of other jurisdictions. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services.

16. Data Privacy and Protection

16.1 General Data Protection Regulation (GDPR)

To the extent that the Company processes personal data of individuals located in the European Economic Area (“EEA”) or the United Kingdom (“UK”) on behalf of Customer, the Company shall act as a data processor and Customer shall act as the data controller. The Company shall process such personal data only in accordance with Customer's documented instructions and this Agreement. The Company acknowledges and supports the following data subject rights under GDPR: the right of access (Article 15), the right to rectification (Article 16), the right to erasure (Article 17), the right to restriction of processing (Article 18), the right to data portability (Article 20), and the right to object (Article 21). The Company shall assist Customer in responding to data subject requests without undue delay. For international data transfers outside the EEA or UK, the Company relies on Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms, as applicable.

16.2 California Consumer Privacy Act (CCPA/CPRA)

To the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to the Company's processing of personal information, the Company acts as a “service provider” as defined under the CCPA/CPRA. The Company shall not sell, share, or use personal information received from Customer for any purpose other than providing the Service. California residents have the right to: (a) know what personal information is collected and how it is used; (b) request deletion of personal information; (c) opt out of the sale or sharing of personal information; (d) request correction of inaccurate personal information; and (e) not be discriminated against for exercising their privacy rights. To exercise these rights, California residents may contact us at privacy@deadlinepilot.com.

16.3 U.S. State Privacy Laws

The Company complies with applicable state privacy laws, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Texas Data Privacy and Security Act (TDPSA), and the Oregon Consumer Privacy Act (OCPA). Where these laws apply, the Company provides consumers with applicable rights including the right to access, correct, delete, and port their personal data, and the right to opt out of targeted advertising, profiling, and the sale of personal data. To the extent of any conflict between these state laws and this Agreement, the more protective provision shall control.

16.4 No Use With Protected Health Information

The Service is not currently offered as a HIPAA-covered service and the Company does not currently sign Business Associate Agreements with its sub-processors for protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Customer agrees that it will not upload or transmit any PHI to the Service. If and when the Company offers a HIPAA-eligible tier with a corresponding Business Associate Agreement, this Section will be updated.

16.5 Lawful Basis for Processing

The Company processes personal data on the following lawful bases: (a) performance of the contract between the Company and Customer; (b) legitimate interests of the Company in providing, maintaining, and improving the Service, provided such interests are not overridden by the data subject's rights; (c) compliance with legal obligations; and (d) consent, where specifically obtained from the data subject. Customer is responsible for ensuring that it has a lawful basis for transmitting personal data to the Company through the Service.

17. Cookie Compliance

The Service uses only strictly-necessary (essential) cookies for authentication, session management, and remembering that you have acknowledged the cookie notice. The Service does not use analytics cookies, advertising cookies, or third-party tracking technologies. Because all cookies are strictly necessary, no consent banner with Accept/Reject parity is required under the EU ePrivacy Directive, UK PECR, or equivalent regimes.

For the complete cookie inventory (each cookie by name, source, purpose, and lifetime), see our Cookie Policy. If we ever introduce a non-essential cookie, we will update the Cookie Policy and present a consent banner before any such cookie is set.

18. Accessibility

The Company is committed to ensuring that the Service is accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). We regularly test the Service for accessibility compliance and are committed to remediating identified accessibility barriers in a timely manner.

If you experience any difficulty accessing or using any part of the Service due to a disability, or if you have suggestions for improving accessibility, please contact us at accessibility@deadlinepilot.com. We take all accessibility feedback seriously and will work to address reported issues promptly. The Company's commitment to accessibility extends to compliance with Title III of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, to the extent applicable.

19. Communications, Notice, and All-Hours Consent

19.1 All-Hours Email Consent

READ THIS SECTION CAREFULLY. The Service is a deadline-management tool for time-sensitive legal matters. Court-order processing, e-service email notifications, calendar invitations, deadline reminders, AI-extraction completion notifications, and security alerts may be sent at any hour of the day or night, including weekends, federal holidays, and outside normal business hours. By creating an account and using the Service, you specifically consent to receive such communications at all hours and acknowledge that the timely delivery of these communications is a core feature of, and a material reason you are using, the Service. You agree that receiving emails at any hour does not constitute harassment, nuisance, or a violation of any rest-time, do-not-disturb, or quiet-hours restriction. You are responsible for managing your own email-notification settings (mute, do-not- disturb, mobile push, scheduled summary, server-side rule, etc.) on your devices if you wish to control when and how you are alerted.

19.2 Categories of Email

The Company sends the following categories of email. Different opt-out rights apply depending on category:

• Transactional emails — account verification, password reset, billing receipts, document-processing confirmations, calendar invitations, e-service notifications, inbound forwarding processing notifications. These facilitate or complete a transaction Customer initiated and are not “commercial messages” under 15 U.S.C. § 7702(2). Customer cannot opt out of transactional emails while the account is active.
• Service notifications — deadline reminders, AI-extraction completion notifications, summary emails after calendar invites are sent. Customer may opt out of optional service notifications via the Settings page or via the unsubscribe link in the email footer.
• Operational notices — security alerts, terms-of-service changes, privacy-policy changes, sub-processor changes, planned-maintenance notifications, breach notifications. Customer cannot opt out of operational notices while the account is active because they are required for Customer to exercise rights under this Agreement.
• Promotional / marketing emails — none are currently sent. If the Company introduces promotional emails in the future, they will be sent only with Customer's separate opt-in consent and will include a clear and conspicuous unsubscribe mechanism in compliance with CAN-SPAM and CASL.

19.3 Unsubscribe Mechanism

Every email the Company sends to Customer includes (i) a one-click unsubscribe link in the footer, (ii) the Company's sender identification and physical mailing address, and (iii) an List-Unsubscribe header (RFC 8058 one-click) and List-Unsubscribe-Post header for compatible email clients. The Company honors unsubscribe requests within ten (10) business days as required by the CAN-SPAM Act, 15 U.S.C. § 7704(a)(4). Unsubscribing from optional service notifications does not affect Customer's access to the Service or Customer's ability to receive transactional and operational emails.

19.4 Notice via Email

Notices required by this Agreement (including notices of material changes, security incidents, sub-processor additions, account termination, or service wind-down) will be sent to the email address on Customer's account. Customer is responsible for keeping that email address current and for monitoring it for service-related communications. A notice is deemed delivered when sent by the Company unless the Company receives a permanent-delivery- failure response.

19.5 Telephone, SMS, and Automated Calls

The Company will not send unsolicited text messages or make automated telephone calls to Customer or its Authorized Users without prior express consent in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and Federal Communications Commission regulations. The Company does not currently use SMS or voice channels for any customer communication.

19.6 Multi-Jurisdictional Compliance Statement

The Company complies with: (a) the U.S. Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM”); (b) Canada's Anti-Spam Legislation (“CASL”), S.C. 2010, c. 23, for Canadian recipients; (c) the EU ePrivacy Directive 2002/58/EC, as amended by 2009/136/EC, and the UK Privacy and Electronic Communications Regulations (“PECR”), for European recipients, including the soft-opt-in basis for similar-product communications to existing customers under Article 13(2); (d) the Telephone Consumer Protection Act and FCC rules for any voice or SMS communications. Each commercial email includes the sender's identity, a valid postal address, accurate header information, and a clear unsubscribe mechanism. The Company maintains a unified suppression list across all providers (Postmark and SendGrid) so that an unsubscribe from one channel is honored across both.

20. Professional Responsibility and Age Requirements

20.1 State Bar Ethics and Cloud Storage

Customer acknowledges that the use of cloud-based legal technology is subject to applicable rules of professional conduct, including ethics opinions issued by the Florida Bar and other state bar associations regarding the use of technology in legal practice. The Company has designed the Service to support Customer's compliance with these obligations, including through encryption at rest and in transit, access controls, user-controlled data retention, and the ability to immediately delete documents after processing. Customer remains solely responsible for ensuring that its use of the Service complies with all applicable rules of professional conduct, confidentiality obligations, and fiduciary duties owed to its clients.

20.2 Minimum Age Requirement

The Service is not intended for use by individuals under the age of eighteen (18). By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years of age. The Company does not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have collected personal information from an individual under eighteen, we will take steps to delete such information promptly. This provision is in compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding the collection of minors' data.

21. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: legal@deadlinepilot.com